Promises, Promises

Everyone seems to make promises all the time, especially when it comes to business. But here at Scarfade, we take promises seriously. We love our products so much, we back every tube we sell with a 100 percent satisfaction guarantee. This show just how much we believe in our product and their results. Hey, call us old school, but we believe if you want to succeed in business, your #1 priority is to make sure your customers are happy. That’s our goal every single day.

We promise to go the extra mile to provide the best possible products, service and advice.

At Scarfade, it’s no secret we proudly stand behind each and every product we offer. However, sometimes things happen that are out of our control. Sometimes our products aren’t the best fit for you and don’t meet your needs. It’s rare but it happens. We understand that everyone is different, and we respect those differences.

We offer all our customers a 100% unconditional satisfaction guarantee.

What does this mean? It means no questions asked, we will refund your money if you are unsatisfied in some way with the product or our service. But that’s not all: we’ll also try to make things right, perhaps suggest a different type of product, such as sheeting instead of gel, or vice versa. But you can always rest assured you can get your money back when one of our products doesn’t bring you the results you want.

Benefits of a Money-Back Guarantee

So why do we do it? There are many reasons why it makes sense for us to offer our customers a money-back guarantee. It:  

  • Encourages first-time customers to try our services and become long-term customers!
  • Ensures our team stays on its toes to keep standards high and focus on results.
  • Fosters pride in our business.
  • Sets us apart from our competitors.
  • Shows our customers we care about them and what happens after they purchase our products.

Get in Touch

If you are having issues with your customer service journey or a product you have purchased, please don’t hesitate to call us toll free at 800-771-2215, email us at, or reach out to us on our Contact Us page.

Here at Scarfade, we appreciate and encourage positive feedback, but we are also realistic and know that sometimes things don’t quite go as planned. In that case, we welcome your constructive criticism as well, and will work with you to ensure your negative experience turns into a positive one.

We will use the helpful information you give us to shape future policies, processes and training for our employees.

As always, we thank you for your trust and support, and welcome you to browse our site, check out our before and after photos, and ask questions. Without our loyal customers over the years, we wouldn’t be here!